Privacy policy

This "Privacy Policy" regulates the processing of your personal data by MOKABON nv, with registered office at Industriepark-West, 75 , 9100, Sint-Niklaas and registered with the K.B.O. under number BE0428.543.426, (hereinafter: "MOKABON").

Please read this Privacy Policy carefully as it contains essential information on how your personal data are processed and which cookies are used. By using the website, accessible at the following address: (hereinafter "the Website"); by applying for a job, sending a complaint, question or comment to Mokabon; by entering into a contractual relationship with Mokabon, you declare that you have taken note of this Privacy Policy and expressly agree to its content and to the processing itself.


1.1. MOKABON complies with the "European Regulation 2016/679 of 27 April 2016 on the protection of personal well as the anti-spam provisions and provisions on electronically concluded contracts from Book XII of the Economic Law Code on the "law of the electronic economy".



Category 1 : without registration on the Website: your IP address and cookies using Google Analytics;
Category 2: Your name, first name, e-mail address, telephone number (if any), address (if any) and any other personal data you have included in our contact form on the Website or in your e-mail sent directly to us;
Category 3: Your name (if any); first name (if any) and e-mail address when you sign up for our newsletter via the Website;
Category 4: Your gender, surname, first name, email address, telephone number, delivery address, Company and VAT number (if any) when you place an order via the Website.
Category 5: Your name, first name, email address, date of birth, telephone number (if any), address (if any) and any other personal data when you register in one of the Mokabon boutiques as a Mokabon Insider.

through the use of cookies (see below);
When you provide personal data to use the Website;
When you provide personal data necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to the conclusion of a contract.
Which you have provided, when you have registered in one of our own boutiques
Your communication data. Any data shared by you when you communicate with us via email, online, telephone, social media or any other form, such as questions, requests or complaints.
f.Your data in lotteries, lead generation campaigns, competitions or trial offers.

Your ratings and reviews and feedback. The opinions, experiences, preferences and interests and product or event reviews you publish on our websites or share with us online or via social media.

MOKABON will only use the Personal Data collected from you for the following purposes:

Category 1 : Maintaining and improving this Website and including Personal Data in anonymous statistics, from which the identity of specific individuals or companies cannot be traced, with the legal basis being MOKABON's legitimate interests to continuously improve its Website and services;
Category 2: Responding to the message you send us via our contact section. With the legal basis being your explicit consent;
Category 3: Sending our newsletters and targeted advertisements with your express prior consent as the legal basis (including in the context of your registration in the "Insider" programme;
Category 4: the sending of your order with the legal basis being the performance of a contract requested by you.
You are not obliged to disclose Your Personal Data, but understand that the provision of certain services becomes impossible if You refuse the processing.

Personal Data will also be used for direct marketing, provided You have given additional express consent ("opt-in").

If you are already included in our mailing list for receiving marketing materials in paper and/or electronic form, MOKABON may use your data to send marketing and other materials related to MOKABON, its products and/or services. MOKABON may use the data you provide to update documents held by MOKABON.

This consent may be withdrawn at any time, without justification and free of charge by clicking, for example, on the unsubscribe link provided for this purpose, at the bottom of each promotional e-mail message.


In the event that MOKABON reorganises or transfers all or part of its business, whereby it reorganises, transfers, ceases its business activities or if MOKABON goes bankrupt, this may involve the transfer of your data to new entities or third parties through which all or part of MOKABON's business activities are conducted.

MOKABON will make reasonable efforts to notify you in advance of MOKABON disclosing your data to said third party, but you also acknowledge that this may not be technically or commercially feasible in all circumstances.

MOKABON may share your Category 4 data with the entity or third party responsible for your chosen pick-up address when placing an order. In doing so, Mokabon will ensure that this third party (independent distributor of MOKABON) will also respect this privacy policy and use your data only for the purpose described in article 3 for the data concerned (category 4). Mokabon may of course also share the same data with a logistics service provider on whom it relies in the context of delivery to the address you have provided.

MOKABON will not sell, rent, distribute or otherwise make your Personal Data commercially available to third parties, except as described above or except with your prior consent.


On rare occasions, MOKABON may be required to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. MOKABON will make reasonable efforts to inform you in advance in this regard, unless subject to legal restrictions.


Personal data will be kept and processed by us for a period necessary in function of the purposes of the processing and in function of the contractual relationship between MOKABON and You.

In case you apply for a position at Mokabon and you transmit your personal data to us in that context, we will keep this personal data at least until the end of the application process.

If your profile may be considered for future vacancies and in order to contact you where appropriate, we will keep your data for up to 1 year after your application.

If your profile does not qualify and you are not offered a position, we will delete your personal data from our systems at the end of the application process.


5.1. Right of access and inspection:

You have the right to inspect Your personal data at any time, free of charge, as well as the use We make of Your personal data.

5.2. Right of rectification, deletion and restriction:

You are free to communicate or not communicate Your personal data to MOKABON. In addition, You always have the right to request Us to correct, supplement or delete Your personal data. You acknowledge that if You refuse to communicate or request the deletion of personal data, certain services and products will not be available.

You may also request to restrict the processing of Your Personal Data.

5.3. Right of objection:

You also have a right to object to the processing of Your Personal Data for serious and legitimate reasons.

In addition, You always have the right to oppose the use of Personal Data for direct marketing purposes; in such case, You do not need to provide reasons.

5.4. Right of free data transfer:

You have the right to obtain and/or transfer to other controllers Your Personal Data processed by Us in structured, common and machine-readable form.

5.5. Right to withdraw consent:

To the extent processing is based on Your prior consent, You have the right to withdraw that consent.

5.6. Exercise of Your Rights:

You may exercise Your rights by contacting Us to that effect, either by e-mail to by post to MOKABON, Industriepark-West, 75 , 9100, Sint-Niklaas or by using the "Contact Us" section on the Website, provided that You enclose a copy of Your identity card.

5.7. Automatic decisions and profiling:

The processing of Your Personal Data includes profiling.

This implies that, based on Your purchase history, Mokabon may send You personalised offers and advertisements.

You always have the right to oppose this profiling free of charge. You can do so by sending an e-mail to

5.8. Right to lodge a complaint:

You have the right to lodge a complaint with the Belgian Data Protection Authority, Data Protection Authority, Drukpersstraat 35, 1000 Brussels; +32 (0)2 274 48 00; +32 (0)2 274 48 35 or


This is without prejudice to a remedy before a civil court.

Should You suffer damage as a result of the processing of Your personal data, You may bring a claim for compensation.


6.1. We have developed security measures adapted on a technical and organisational level to avoid the destruction, loss, falsification, modification, unauthorised access or inadvertent notification to third parties of personal data collected as well as any other unauthorised processing of these data.

6.2. Under no circumstances can MOKABON be held liable for any direct or indirect damages resulting from an erroneous or unlawful use by a third party of the personal data.

6.3. You must at all times comply with the security regulations, including any unauthorised access to the Website. You are therefore solely responsible for the use made from the Website of Your computer, IP address and of Your identifying data, as well as for their confidentiality.


7.1. In order to process Your personal data, We grant access to Your personal data to Our employees.

7.2. We guarantee a similar level of protection by making contractual obligations opposable to these employees and appointees, which are similar to this Privacy Policy.


8.1. What are cookies?

A "cookie" is a small file transmitted by MOKABON's server and placed on the hard drive of Your computer. The information stored on these cookies can only be read by Us and only for the duration of the visit to the Website.

8.2. Why do we use cookies?

Our Website uses cookies and similar technologies to distinguish Your usage preferences from those of other users of our Website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimise our Website.

As a result of recent legislative changes, all Websites targeting certain parts of the European Union are required to ask your permission to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and comprehensive information about the cookies we use and their purpose.

8.3. Types of cookies:

Although different types of cookies exist, distinguished in terms of functionality, origin or retention period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other hand.

The Website only uses the following cookies:

Functional cookiesExamples of these cookies are: tracking your login details, the contents of your shopping basket.
Performance cookiesCollect anonymous data that allow us to analyse how our visitors use our websites and thus improve their performance.
Marketing cookies: Marketing cookies are used to track visitors when they visit different websites. Their purpose is to display ads tailored and relevant to the individual user. These ads thus become more valuable to publishers and third-party advertisers.
What cookies are used on our site?

Google Analytics cookies We use Google Analytics cookies to collect data about your visit to our website. For more information around how these cookies work, please see Google's cookie and privacy statement. More info:

Google Tag Manager manages tags or scripts that are needed in a centralised way for the webshop. More info:

Google Ads cookies are used to make our ads relevant to our visitors, based on the visitor's activity on our website. More information:

For cookies placed by third parties (e.g. Google Analytics), we would like to refer you to the statements these parties make about them on their respective websites. Please note that we do not exercise any influence on the content of those statements, nor on the content of the cookies of these third parties: Google Analytics cookies

8.4. Your consent:

On your first visit to our Website, You will be asked to accept our different types of cookies. You can allow or refuse category-by-category cookies.

You can refuse the installation of these cookies by indicating which cookies you want to allow category by category in the pop-up screen provided for this purpose when you first use the Website. You can also refuse or block cookies by changing the configuration parameters of Your navigation system. Turning off cookies can mean that you lose certain functionalities of the website.

Should you have any further questions or comments regarding the processing of Your personal data, please feel free to contact Us either by e-mail to by post to MOKABON Industriepark-West, 75 , 9100, Sint-Niklaas or by using the "Contact Us" section on the Website.

More information on cookies can also be found at:

More information on online behavioural advertising and online privacy can be found here: